🌿 Grae Care Terms of Service

1. Acceptance of Terms

By accessing or using Grae Care’s WhatsApp bot and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

2. Description of Services

Grae Care provides:

• WhatsApp Bot Services: AI-powered wellness companion providing health information and product recommendations
• Natural Health Products: Supplements, teas, and wellness products for women’s health
• Spa Services: Professional wellness treatments and therapies
• Health Education: Information and guidance on women’s health topics
• Personalized Recommendations: Customized wellness solutions based on your needs

3. Eligibility and Age Requirements

• You must be 18 years or older to use our services
• You must provide accurate and complete information
• You are responsible for maintaining the confidentiality of your account information
• One person may not maintain multiple accounts

4. Health Disclaimers

• Not Medical Advice: Information provided is not a substitute for professional medical advice
• Consult Healthcare Providers: Always consult qualified healthcare professionals for medical concerns
• No Doctor-Patient Relationship: Our services do not create a doctor-patient relationship
• Individual Results May Vary: Supplement effectiveness varies by individual
• Emergency Situations: For medical emergencies, contact emergency services immediately

5. Product Information and Orders

5.1 Product Descriptions

• We strive for accurate product descriptions but do not guarantee completeness
• Products are natural supplements and wellness items
• Results may vary between individuals

5.2 Ordering and Payment

• Orders are subject to acceptance and product availability
• Prices are subject to change without notice
• Payment methods: M-Pesa and cash on delivery
• We reserve the right to refuse or cancel orders

5.3 Delivery

• Delivery times are estimates and not guaranteed
• Risk of loss passes to you upon delivery
• You are responsible for providing accurate delivery information

6. WhatsApp Bot Usage

6.1 Acceptable Use

• Use the bot for legitimate wellness and health inquiries
• Provide accurate information for personalized recommendations
• Respect the automated nature of our bot services
• Do not attempt to exploit or harm our systems

6.2 Prohibited Activities

• Sending spam, abusive, or inappropriate messages
• Attempting to bypass security measures
• Using the service for illegal activities
• Sharing inappropriate or harmful content
• Impersonating others or providing false information

7. Intellectual Property Rights

• Our Content: All content, including text, images, logos, and bot responses, is owned by Grae Care
• Trademarks: “Grae Care” and related marks are our trademarks
• Limited License: You may use our services for personal, non-commercial purposes only
• Restrictions: You may not copy, modify, distribute, or create derivative works

8. User Content and Information

• Your Information: You retain rights to information you provide
• License to Us: You grant us a license to use your information as described in our Privacy Policy
• Accuracy: You are responsible for the accuracy of information you provide
• Prohibited Content: Do not share illegal, harmful, or inappropriate content

9. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your information when you use our services.

10. Limitation of Liability

• No Warranties: Services are provided “as is” without warranties of any kind
• Limited Liability: Our liability is limited to the amount you paid for products or services
• Exclusions: We are not liable for indirect, incidental, or consequential damages
• Health Outcomes: We are not responsible for health outcomes or supplement effectiveness

11. Indemnification

You agree to indemnify and hold Grae Care harmless from any claims, damages, or expenses arising from:

• Your use of our services
• Your violation of these terms
• Your violation of any third-party rights
• Any information you provide to us

12. Refund and Return Policy

• Digital Services: WhatsApp bot consultations are non-refundable
• Physical Products: Returns accepted within 30 days for unopened products
• Damaged Products: Report damage within 48 hours of delivery
• Refund Processing: Refunds processed within 7-14 business days

13. Termination

• By You: You may stop using our services at any time
• By Us: We may terminate access for violations of these terms
• Effect of Termination: Certain provisions survive termination
• Data Retention: We may retain information as described in our Privacy Policy

14. Modifications to Terms

• We may update these terms periodically
• Changes will be posted on our website
• Continued use constitutes acceptance of modified terms
• Material changes will be communicated through our WhatsApp bot

15. Dispute Resolution

• Governing Law: These terms are governed by Kenyan law
• Jurisdiction: Disputes will be resolved in Kenyan courts
• Alternative Resolution: We encourage resolving disputes through direct communication

16. Contact Information

For questions about these Terms of Service:

• Phone: 0712 345 678
• Email: info@graecare.com
• Website: graecare.com

17. Severability

If any provision of these terms is found unenforceable, the remaining provisions will continue in full force and effect.

18. Entire Agreement

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and Grae Care.

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