🌿 Grae Care Privacy Policy

1. Information We Collect

2. How We Use Your Information

We use your information to:

• Safety and Security: Protect against fraud and ensure service security
• Provide Personalized Wellness Support: Offer tailored health recommendations and product suggestions
• Process Orders: Handle purchases, payments, and delivery of our natural health products
• Improve Our Services: Enhance bot functionality and develop better wellness solutions
• Customer Support: Respond to inquiries and provide assistance
• Health Education: Share relevant wellness tips and information

3. Information Sharing and Disclosure

• Service Providers: Trusted partners who help us deliver products and services (delivery companies, payment processors)
• Healthcare Professionals: With your consent, we may share relevant information with wellness experts for consultation
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• Safety Protection: To protect the rights, property, or safety of Grae Care, our users, or others

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Access controls and authentication measures
• Regular security assessments and updates
• Secure storage of sensitive health information
• Staff training on data protection practices

5. Data Retention

We retain your information for as long as necessary to:

• Provide our services and support your wellness journey
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Improve our products and services

You can request deletion of your personal information at any time by contacting us.

6. Your Rights and Choices

You have the right to:

• Access: Request information about the personal data we hold about you
• Correction: Ask us to correct inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from promotional communications
• Data Portability: Request a copy of your data in a portable format
• Restrict Processing: Limit how we use your information

7. WhatsApp Integration

Our service integrates with WhatsApp Business API. Please note:

• You can block or stop messaging our bot at any time
• WhatsApp’s own Privacy Policy applies to their platform
• We receive and process messages sent through WhatsApp
• Message metadata (timestamps, delivery status) may be collected

8. Health Information

Health information you share is used solely to provide personalized wellness recommendations
We do not diagnose, treat, or provide medical advice
Your health data is kept confidential and secure
We may recommend consulting healthcare professionals when appropriate

9. Children’s Privacy

Our services are intended for adults (18+ years). We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through our WhatsApp bot or other communication methods. Your continued use of our services after changes indicates your acceptance of the updated policy.

11. Third-Party Links

Our bot may contain links to third-party websites or services. This Privacy Policy does not apply to those external sites. We encourage you to review their privacy policies.

12. Consent

By using our WhatsApp bot and services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. You can withdraw consent at any time by contacting us or stopping use of our services.

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